Click on the link to hear EXACTLY what Mr. Bastian (President and CEO of Northwest Airlines, subsidiary of Delta) said last year during the AFA campaign at Delta. Well, Mr Bastian, we think we have LOTS of proof. Shall we see you at a Union rally for an endorsement?
http://www.averagejoeinc.com/specialnews1c.htm
For clarification, NWA flight attendants are an AFA represented labor group. Delta has no flight attendant representation.
Airline Quality Rating Scores
2008 NWA 4th Delta 12th
2007 NWA 4th Delta 10th
2006 NWA 5th Delta 12th
2005 NWA 7th Delta 12th
2004 NWA 7th Delta 11th
2003 NWA 6th Delta 12th
APOLOGY & ENDORSEMENT FROM DELTA PRESIDENT ED BASTIAN ON THE HORIZON?
In a vicious anti-union video distributed by Delta Air Lines last year, Mr. Bastian stated, "If someone came in and was able to convince me that AFA actually alowed us to serve our customers better, I'd say vote for a union, but I don't believe that to be the case."
Well, the 2009 Airline Quality Ratings for 2009/2008 performance were announced in April and the highly unionized Northwest ranked 4th in overall quality, with Delta coming in at 12th with the worst performance of any major carrier, and just above the regional carriers.
For the record, 4 AFA represented carriers were in the top 5 positions in the survey, demonstrating that representation is a benefit to customer service in the airline industry and not a hindrance.
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