President and CEO, Doug Steenland, issued a letter to all employees on Monday citing stellar operating performance, including three 100% completion days during the peak, five-day Thanksgiving travel weekend.
Steenland wrote, Thanks to your extraordinary efforts, and the proactive customer care measures we announced as part of our 20 point Holiday Travel Reliability Plan, we were able to safely and efficiently deliver hundreds of thousands of customers to their families over the busy Thanksgiving holiday weekend.
Steenland cited the strong operational performance for North American mainline NWA flights from Wednesday through Sunday with three 100% completion days, and only three flight cancellations, for a completion factor for the five day period of 99.94%.
NWA on-time arrivals within 14 minutes were also solid at 78%, said Steenland, despite the inclement weather we experienced in our Detroit Metro hub on Wednesday and the worse than usual congestion and air traffic control delays on the East Coast.
Steenland noted, This performance is remarkable considering the demands we experienced on our domestic network, with approximately 558,000 passenger enplanements over the five day period, and average load factors topping 85%.
He concluded his letter to employees by writing, This kind of positive experience will keep our customers coming back to NWA because they know they can count on us for their travel plans.
Thanks for taking such good care of our customers and for making our airline shine during this peak travel season.
Northwest Airlines is one of the worlds largest airlines with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,400 daily departures. Northwest is a member of SkyTeam, an airline alliance that offers customers one of the worlds most extensive global networks.
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