I finally got a response from Holiday Inn from one of my complaints. It certainly took them enough complaint letters to get back to me. In fairness, here is their response.
Thank you for contacting Guest Relations regarding your experience with the Crowne Plaza Billings, MT. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the guest bathroom conditions may have caused you.
It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
I have forwarded your comments to the General Manager and ownership of this hotel. I know they share our vision of providing the best guest experience possible, and am confident they will take the necessary steps to continue to improve their services.
We also received your comments about the Terms and Conditions of the Priority Club Rewards program. These will be forwarded to the appropriate parties. I know they share our goal of consistent high quality, and I am confident they will take the necessary steps to achieve complete guest satisfaction.
If you have other concerns relating to your Priority Club account, please contact the service center at PriorityClub@ihg.com or at (888) 211-9874.
Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your future travel needs.
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